Library Citizen Charter

          TRANSACTION: BORROWING AND RETURNING OF BOOKS

 

FRONTLINE SERVICES

Step

CLIENTS: Student/Employees/

Non-RTU Client

Service Provider / Action

Duration of Activity

(Under Normal Circumstances)

Person In-Charge

Form

Total Duration of Activity (Under Normal Circumstances)

BORROWING AND RETURNING OF BOOKS

 

  

 

   a. Borrowing

 

 

 

 

   b. Returning

 

1

Present Digital Identification Card (DIC) to the Library Staff and ask for a reference form

Give the reference form to the student/s

3 seconds

Library Staff

Reference Used Form

 

Book card

 

Client Evaluation Form

14 minutes and 6 seconds

2

Student/s ask the Library Staff to search the book/s in OPAC (If Needed)

Search needed book/s at the OPAC by Title or Author

3 minutes

3

Student/s search the book/s at the shelves (Open Shelves)

Assist when need

5 minutes

4

Sign borrower’s card before using the needed book/s

Assist when needed

3 minutes

5

Return the books on the shelves and submit the filled-up reference form to the Library Staff

The Library Staff encodes information at the library database system

3 minutes

6

Claim ID

Release ID

3 seconds

END OF TRANSACTION

 

 

 

Who may avail of the Service:

            RTU Students, employee and Non-RTU researchers who need to have access to the resources of the Library.

 

What are the basic Requirements:

  1. Valid Digital ID
  2. Signed Book Card
  3. Reference Used Form

                        TRANSACTION: SIGNING OF CLEARANCE

 

FRONTLINE SERVICES

Step

CLIENTS: Student/Employees/

Non-RTU Client

Service Provider / Action

Duration of Activity

(Under Normal Circumstances)

Person In-Charge

Form

Total Duration of Activity (Under Normal Circumstances)

SIGNING OF CLEARANCE

1

Present properly filled up Clearance Form

Verify course and information in the Clearance Form and give the Clients Evaluation Form

1 minute

Library Staff

Clearance Form

 

Library Client/s Evaluation Form

3 minutes and 3 seconds

2

Fill-up Clients Satisfactory Form

Checking accountabilities and signed clearance

2 minutes

3

Receive duly signed Clearance Form

Release duly signed clearance Form

3 seconds

END OF TRANSACTION

 

Who may avail of the Service:

            RTU Students, employee and Non-RTU researchers who need to have access to the resources of the Library.

 

What are the basic Requirements:

  1. Valid Digital ID
  2. Clearance Evaluation Form

                                                            TRANSACTION: SEARCHING THE INTERNET

 

FRONTLINE SERVICES

Step

CLIENTS: Student/Employees/

Non-RTU Client

Service Provider / Action

Duration of Activity

(Under Normal Circumstances)

Person In-Charge

Form

Total Duration of Activity (Under Normal Circumstances)

SEARCHING THE INTERNET

1

Present Digital Identification Card (DIC) and Log-in on the Internet form

Log-in the student/s by encoding their student  number in the library database and assign computer number and give the Internet Research Form

3 minutes

Library Staff

Internet Section Log-In

 

Internet Research Form

 

Client Evaluation Form

4 minutes

 

2

Student/s searching or browsing (E-Journals, Google)

Assist when needed

 

 

 

 

 

3

Submit the filled-up Internet form and Log-out on the Internet Section Log-in/ Log-out Form

Logged-out the student/s at the Library Database

1 minute

 

 

 

 

4

Claim ID

Release ID

3 seconds

 

 

 

END OF TRANSACTION

 

Who may avail of the Service:

            RTU Students, employee and Non-RTU researchers who need to have access to the resources of the Library.

What are the basic Requirements:

  1. Valid Digital ID
  2. Internet Research Form

 

                                                            TRANSACTION: REFERRAL LETTER

 

FRONTLINE SERVICES

Step

CLIENTS: Student/Employees/

Non-RTU Client

Service Provider / Action

Duration of Activity

(Under Normal Circumstances)

Person In-Charge

Form

Total Duration of Activity (Under Normal Circumstances)

REFERRAL LETTER

 

 

 

 

1

Present Digital Identification Card (DIC)

Give the Referral Letter Request Form

1 minute

Library Staff

 

 

 

 

 

Referral Letter Request Form

 

Clients Satisfactory Form

 

 

 

 

 

 

 

2

Clint/s Fill-up information on the Form after that give back the form to the staff

The Staff encodes the information from the form

3 minutes

3

The student/s provides one copy of the approved referral letter from their adviser/professor

The staff get the copy for the record purposes

3 minutes

END OF TRANSACTION

Who may avail of the Service:

            RTU Students, employee and Non-RTU researchers who need to have access to the resources of the Library.

What are the basic Requirements:

  1. Valid Digital ID
  2. Referral letter Form

 

                                                            TRANSACTION: REPLACEMENT OR PAYMENT OF LOST BOOK

 

FRONTLINE SERVICES

Step

CLIENTS: Student/Employees/

Non-RTU Client

Service Provider / Action

Duration of Activity

(Under Normal Circumstances)

Person In-Charge

Form

Total Duration of Activity (Under Normal Circumstances)

REPLACEMENT  OR PAYMENT OF LOST BOOK (Optional)

 

 

   a. For Payment of Lost Book

 

 

 

 

 

   b. For Replacement of Lost

1

The student/faculty/employee report lost book to the librarian

Library staff immediately to prevent accumulation of fines

3 minutes

Library Staff

 

Replacement of Lost Book Form

 

Client Evaluation Form

 

19 minutes

2

Pay the original amount of book/s at the Cashier

Cashier Staff

3 minutes

3

Submit 1 Xerox copy  of the Official Receipt  (O.R.) to the library and 1  for the  Supply Office  for documentation

 

3 minutes

4

The book/s should be replaced with the same  author, title, current copyright date and the same physical description (e.g. hard bound, original book)

Library give the client of Replacement of Book Form

3 minutes

5

If the book is out of stock/print it should be replaced with similar subject and physical description and value of book and current copyright date

 

3 minutes

6

Fill up form for Replacement of lost book

 

2 minutes

7

Submit the book, together with 2 duplicate Xerox copies of the replacement form to the librarian for documentation.

The library staff records the lost book/s for documentation

2 minutes

END OF TRANSACTION

Who may avail of the Service:

            RTU Students, employee and Non-RTU researchers who need to have access to the resources of the Library.

What are the basic Requirements:

  1. Valid Digital ID
  2. Replacement of Lost Book Form